Factory Control: Every product undergo a hundreds of
times testing before leaving the
factory until no slightest problem
After sampling and testing manufactured
products need to go through the China
National Quality Office Inspection. Sales
department willdetect more than three
times before shipment for
each product, detection through then the package
can delivery, packaging is also veryprofessional process
to make sure the safety during shipping.
Warranty: the guarantee of our most products is one year. Before
shipping out, all goods have been double verified . Our test
engineer will check for quality, including check the basic function
of the hardware and software, the appearance, the packing, the
necessary accessories and power adapter plug standard. After
finish quality check,our QC stuff will carefully do quality check
and paste our own QC label in the form of month/date/year on
If you have any using problem of the products which buy from us,
please feedback to us first, and we will discuss the issue with
you. Via our technical support, we can dig out your using problem
via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your
item for a long time, please contact our customer service timely.
We will deal with this ASAP. Please do not deal with it all by
yourself, we want you communicate with us. Usually, we will provide
tracking number and tracking link timely. If products get lost on
the way and we get confirm from couriers, we will arrange
redelivery for your products. If you want ship it through express,
then you need to pay express shipping fee.
Questions about the Products
Q. What are Soft Foam Tiles made of?
A. Soft Foam Tiles are made from a non-toxic EVA (ethylene vinyl
acetate) foam. EVA does not contain plasticizers like BPA or
phthalates. We have had a sample of our mats tested by an
independent testing lab and the results show that it is formamide
Q. Are Soft Foam Tiles waterproof?
A. Soft Foam Tiles are made from a closed cell EVA foam and the
tiles are completely waterproof. Soft Foam Tiles can be used in
basements or in areas where spills occur. Any water on the Soft
Foam Tiles will just sit on the surface.
Q. Are the mats safe for kids?
A. The mats are made from a non-toxic EVA foam that is used in many
different children's products. The mats have been tested to
meet toy safety standards. We have had a sample of our mats
tested by an independent testing lab and the results show that it
is formamide free.